When Amazon Marketplace Sellers Attack!

A few days ago, I ordered the Shout Select Blu-ray of Midnight Run through an Amazon Marketplace seller…

wrong Blu Right Blu

…who promptly sent me not the Shout Select Blu-ray, which is Region A, but the Region B non-Shout Select Blu.

wrong blu cover

I was asked by Amazon to provide feedback on the purchase. One of the questions they ask is whether or not the item you received matched how the item was described by the seller.

In this case, it did not.

I indicated that fact in my brief review and rated the seller at three stars out of five, though I did give them a positive mark on prompt service. I indicated that I had ordered the Shout Select Region A Blu-ray, not the Region B.

In my review, I also indicated that this was not a big deal to me, personally, since I do have a region-free Blu-ray player and the special features on both discs are identical. However, if I’d never purchased a region-free player, I’d have had to return the item or take a $20 loss.

This evening, I received an email from the seller, via Amazon, chiding me for my 3/5 review. The seller insisted that I had, in fact, ordered the Region B Blu-ray, not the Shout Select version, and would I please remove my feedback?

I’ve had two seller experiences previously through Amazon where the item showed up damaged in one way or another and I indicated as much in my reviews. The sellers had each contacted me.

One suggested the vinyl LP they mailed me could have been cracked in transit. The other seller insisted that they hadn’t noticed the CD had skipping problems because it had no scratches and, therefore, could have just been a manufacturing flaw, and “how are we supposed to know that without listening to the whole CD?”, so…I gave both the benefit of the doubt and removed my feedback after they refunded my money.

But, the point is, they were both very upset that I’d rated them poorly, because it affects their seller standing with Amazon. Too many poor reviews can put a seller in Amazon’s doghouse.

After double-checking my order details this evening…again, since I’d already gone back and checked them before posting my initial feedback…I confirmed that, yes, in fact, the item, as listed, had been the Shout Select Blu-ray. The seller’s product listing for the disc only indicates “Condition: Used – Very Good – used very good case may show wear/tear and sticker/tape 6/17))”.

Wrong Blu Run Order

No mention of the disc being Region B.

So I did some Amazon screenshots and emailed them as attachments to the seller.

Wrong Run Blu

Gee, look which version Amazon’s telling me I purchased?

Wrong Run Blu2

Minutes later, the seller sends me an email in response, writing “Not making any sense to me. The pictures you send me are of Midnight Run”.

Which is the name of the movie I ordered.

I wondered, does this seller even realize which transaction they’ve been disputing? Do they just send out emails to buyers whenever they get a feedback rating of less than five stars?

By protesting my initial feedback, the seller seemed to be implying that I was either an idiot who hadn’t looked closely enough when I first made my order, or that I was a liar who was trying to make trouble for them.

The screenshots above show that I’m neither an idiot nor a liar.

Perhaps the seller should have taken more care when they listed their item for sale on Amazon. What they listed, by all accounts, was the Shout Select Collector’s Edition Blu-Ray. Nothing in the listing indicated they were selling the Region B disc.

They did not send me the item as described.

And I’m not removing my feedback.

Advertisements